Shipping & Returns

Shipping Partners

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Standard Shipping to the U.S.

Currently, we are offering standard free shipping everyday on U.S. orders shipping to the lower 48 states. This free shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO and International orders. 

Most standard orders ship within 1-2 business days. Your final shipping cost and estimated delivery timeframe will be available to you during checkout*. Please note, some items may require a longer ship-out and/or delivery timeframe. These items are included in our Shipping & Delivery Exceptions chart.

Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice.

Shipping to a P.O. Box or APO/FPO Address

Does cityfurniturestore.com Ship to a P.O. Box ?

cityfurniturestore.com cannot ship items to P.O. Boxes. All Items must be shipped to a physical address. 
 

Does cityfurniturestore.com Ship to APO/FPO/DPO Addresses

We ship most items to APO/FPO/DPO destinations for our normal flat shipping rate of only $9.95. APO/FPO/DPO (Army Post Office/Fleet Post Office/Diplomatic Post Office) addresses are used for U.S. military/government personnel stationed overseas.

  • These items will be delivered to the U.S. military post office within 5-10 business days from the ship date.
  • The U.S. military post office has control over the shipment and delivery time to the final APO/FPO/DPO destination.

Orders shipped to APO/FPO/DPO addresses are not eligible for expedited shipping.

Alaska and Hawaii Shipping

What are the shipping options for Alaska, Hawaii, and Puerto Rico?

We offer shipping to Alaska, Hawaii and Puerto Rico on most items weighing 150 pounds or less. Due to carrier restrictions, some items cannot be shipped to Alaska and Hawaii.

The shipping rate to Alaska or Hawaii will vary based on the destination, weight and dimensions of the package(s), and shipping method. Your shipping cost and delivery time frame will be displayed at the checkout page before you submit your order.

Note: Our standard free shipping, shipping discounts offers do not apply when items ship to Alaska or Hawaii.

Estimated delivery time: 7-14 business days. Delivery to remote locations may take an additional 1-2 weeks.

Order Status

How can I check my order status?

Congrats on your great deal, savvy shopper! We are so glad that you found something you liked. We work as quickly as we can to get your order on it's way to you. We know it will be worth the wait, but to ease your anticipation we have given you a way to track your orders progress right in your My Account page. From here, you can follow your order every step, from submission to delivery. 

Shipment Damage in Transit

What if my item comes damaged?

We make great effort to ensure that your order arrives to you safe and sound. We also understand that sometimes, things happen in transit. While this can be frustrating, please be assured that we are here to help!

Ground Shipments (UPS, USPS, FedEx, etc.):

If you find obvious signs of damage to the box, or if you open the package and your item is damaged (broken, scratched, cracked, etc) or the box is empty, we have several options to resolve the issue.

If you need a part replaced, you may set up a Parts Request in you MyAccount page to request the part from the warehouse. Be sure to include as much information as possible, such as part numbers, quantities, etc. Add photos if you are able to to provide clarity to the issue for the warehouse. 

If you would prefer a full replacement or refund, or if your package arrived empty, you can file a damaged claim by setting up the return through your MyAccount on our website. Click the Return button next to the item and following the appropriate steps for damaged item. 


 

Standard Return Policy

With our simple returns process, you can shop online worry-free.

  • Start the return process within 30 days of receiving your item.

  • We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.

  • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

  • We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.

  • Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item. 

How to Return an Item

Log into My Account to fill out our return initiation form to receive your shipping label and return instructions.You can also write us on returns@setpickleball.com or info@setpickleball.com with your order number.

Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
 

  • Sending you replacement parts or accessories

  • Replacing the product

  • And we’ll also cover the cost of any return shipping

  • If the product is not defective, return shipping fees will apply.

 

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.